Agreement SCHADS Award
Classification Classification is based on qualifications and experience in Disability Services
Directorate Disability Services
Therapeutic Support Worker
Strength In Care is registered with the NDIS to provide support and assistance to people with disabilities. We are specialised in delivering support services to children and teenagers who live at home or in temporary or permanent respite care within the scope of the Disability Act 2006 and other relevant legislation and guidelines.
The therapeutic support worker ensures that the individual needs of our clients are met in the areas of personal care, social, emotional, maximising the living, social and recreational skills of clients with a disability.
You will be working closely with children with a disability who can display severe behaviours of concern. You are a calm and confident support worker who can manage their emotions in a demanding and complex environment.
Roles Key Accountabilities
Service Delivery
• Provide support to people with disabilities using a person centred, therapeutic and active support approach.
Provide support services as required, based on an understanding of the client’s needs, wishes and level of independence within established parameters.
Assist clients attending external appointments, recreational activities and accessing and utilising community resources (e.g. general medical care, shops, banks, etc.).
Create and maintain an environment that empowers people with disabilities.
Identify and utilise specific communication methods to interact with people with disabilities.
Advocate for people with disabilities.
Complete administrative work including maintaining records and household accounts.
Plan meals and menus in accordance with food safety guidelines to meet nutritional, cultural
and religious needs.
Assist residents in daily living and assist in the provision of food preparation, eating, dressing,
maintenance of personal hygiene, arranging external appointments and general household
chores.
Maintain interpersonal communications with residents and their families and provide advisory,
social and emotional support.
Promote the maximum physical and social integration through supporting residents to
Effective: September 2021 Page 1 of 4 Review Date: September 2022
participate in the community.
Enhance the independence of people with disabilities.
Actively promote an environment, which enhances resident competencies within a secure and
supportive environment.
Provide prescribed medication and care to residents, in accordance with program guidelines.
To meet, and strive to exceed, personal and workgroup targets in areas such as Safety,
Efficiency and Effectiveness, amongst others.
Other Duties as directed.
Reporting, System, Process and Analytics
• Undertake administrative work to ensure it is completed in an accurate and timely manner that include but not limited to:
• Ensure completion of appropriate documentation e.g. client case notes and outcomes. • Shift notes.
• Behaviour support plans and behaviour management strategies.
• Medication sheets.
• Incident and hazard reporting.
• Support plan reviews and progress.
Maintain client data and records that are relevant to the functions performed.
Have access to a smart mobile device to enter shift notes and incident reports.
Support the development & implementation of client goals including engaging with specialist
services and other professionals as required.
Take opportunities to increase skills through identifying relevant training and study
opportunities that will contribute to improved service outcomes.
Take part in audits relevant to service delivery to ensure compliance with policies and
procedures, identify opportunities for improvement and to meet accreditation and legislative
standards.
Demonstrate commitment to change management processes.
Identify and develop project opportunities to address service gaps, implement project work
and report on findings and recommendations.
Financials, Budgets, Target, Funding
• Ensure that all financial transactions are undertaken in line with approved Strength In Care policy and delegations.
• Contribute to effective management of Strength In Care resources.
Culture, Engagement, Diversity – People Experience
• Demonstrate behaviours aligned with Strength In Care Values and Code of Conduct.
Demonstrate knowledge and understanding of NDIS Code of Conduct guidelines from the
NDIS Quality and Safeguarding Commission.
Participate in regular supervision, annual work plans and annual performance reviews.
Actively participate in all required training, inductions and development.
Attend and actively participate in required meetings.
Actively supports and demonstrates inclusive behaviour with a zero tolerance for any bullying,
harassment and inappropriate conduct.
Health and Safety
• Take reasonable care to ensure no risk of harm to self and others in the workplace. This includes immediately reporting any incidents, near miss, hazards and injuries.
Comply with relevant Occupational Health and Safety laws, standards, safe work practices, policies and procedures and attend all safety initiatives, improvements & training.
Demonstrate safe work behaviours and conducting work in accordance with our safety management system.
Risk Management and Compliance – Quality and Accreditation
• Ensure documentation meets both National Quality Standards and DPV Health quality requirements.
Ensure mandatory medication and attendance records are completed.
Actively identify, monitor and manage areas of key risk and lead appropriate escalation and
response.
Actively monitor and improve the quality and safety of their care and services.
Identify risks as they emerge and proactively addressed new and known risks.
Commitment to partnering with clients to facilitate effective engagement and participation.
Other tasks may be assigned from time to time to meet the needs of the organisation. Specific actions and objectives of this role will be outlined through the goal setting and review process.
Requirements
• Current Victorian Drivers Licence
• Disability Worker Exclusion Check
• Travel between sites maybe required
• Valid Working With Children Check
• Satisfactory Policy Check
• NDIS Quality and Safeguarding commission worker screening check
Authority
The occupant of this position has authority as per the delegation manual.
Key Selection Criteria
Qualifications
• Relevant qualification or active study in the disability sector is desirable.
Relevant experience in performing the work tasks required in this role is desirable, including
an ability to undertake a range of household duties, including meal preparation and
household cleaning.
Relevant experience in working with mental health and behaviours of concern is desirable.
Level 2 First Aid Certificate and CPR.
Ability to actively support people with a disability in daily living and personal care skills
Must be able to work shifts that may involve weekends, morning and evening work, and sleepovers.
• Current Victorian Driver’s Licence.
Experience & Skills
Professional
• Genuine interest in the well-being and inclusion of people with disabilities.
• Client focused and person centred.
• Experience working in a therapeutic environment is desirable.
• Experience with supporting people in areas such as personal care, health and well-being,
active community participation and skill development.
• Sound understanding of positive behaviour support & planning & the concept of inclusion. • Demonstrate a good level of organisation, planning and time management skills.
• Demonstrates a high level of commitment and responsibility whilst understanding and
respecting Strength In Care clients, their families and other related people
• Thorough understanding and commitment to OH&S, Disability Standards and EEO principles • High level computer and literacy skills coupled with high attention to detail.
• Experience managing behaviour of concern.
Interpersonal
• Demonstrated capacity to collaborate as part of a diverse team and also work autonomously. • Commitment to social justice and inclusion and valuing difference and diversity.
• High standard of personal integrity.
• Demonstrated ability to problem solve and use initiative.
• Strong communication skills and demonstrated flexibility in methods of communication, particularly active listening.
• Demonstrated initiative and self-direction as well as a ‘team player’ capability within a dynamic and busy work environment.
• A strong customer focus and demonstrated ability to develop effective and positive working relationships at all levels.
• Ability to work independently and respond to a changing work environment.
• Professional ‘can do’ and flexible approach aligned with organisational values and behaviours.
